INTRODUCTION
This Privacy Policy (together with any other documents referred to within it) explains how Printly UK LTD (“we”, “us”, “our”) collects, uses, stores, shares and otherwise processes personal data in connection with our Website, products and Services.
We are registered in England and Wales under company number 16863519 and our registered office is situated at:
3rd Floor, 86-90 Paul Street
London
EC2A 4NE
This Privacy Policy applies to personal data collected through our website located at https://www.myprintly.uk (the “Website”), through our Services, through communications with us and through any other interaction you may have with us.
We are committed to protecting your privacy and handling personal data fairly, lawfully and transparently. We recognise the importance of safeguarding personal data and maintaining appropriate technical and organisational measures designed to protect it.
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and any legislation which amends, replaces or supplements them from time to time (“Data Protection Laws”), we may act either as a data controller or a data processor depending upon the nature of the personal data being processed and the Services being supplied.
Where we determine the purposes and means of processing personal data, we shall act as a data controller. Where we process personal data solely on behalf of a customer in connection with the provision of Services, we shall act as a data processor.
References within this Privacy Policy to “Services” shall include, where applicable:
- Printing services;
- Print fulfilment services;
- Design services;
- Branding services;
- Website design services;
- Website hosting services;
- Domain registration services;
- Email hosting services;
- Artificial intelligence-enabled services; and
- Any other products or services supplied by us from time to time.
Please read this Privacy Policy carefully together with our Terms and Conditions, which govern the supply of our Services and are available on our Website.
By accessing the Website, contacting us, purchasing Services from us or otherwise providing personal data to us, you acknowledge that your personal data may be collected, used and processed in accordance with this Privacy Policy.
Should you wish to print a copy of this Privacy Policy for future reference, press ‘ctrl+p’ (on Windows) or ‘cmd+p’ (for Mac) on your keyboard to do so.
1. INFORMATION ABOUT THIS PRIVACY POLICY
Scope of this Privacy Policy
1.1. This Privacy Policy explains:
1.1.1. What personal data we collect;
1.1.2. How we collect personal data;
1.1.3. How we use personal data;
1.1.4. When we may share personal data with third parties;
1.1.5. How we protect personal data;
1.1.6. How long we retain personal data; and
1.1.7. The rights available to individuals under Data Protection Laws.
1.2. This Privacy Policy applies to personal data relating to customers, prospective customers, website visitors, suppliers, business contacts and other individuals whose personal data we process in connection with our business activities.
1.3. This Privacy Policy does not apply to information which has been anonymised so that it can no longer be used to identify an individual.
Changes to this Privacy Policy
1.4. We reserve the right to amend, update or replace this Privacy Policy from time to time in accordance with Paragraph 12.
2. INFORMATION WE COLLECT
General Information
2.1. We may collect, store and process personal data about you from a number of sources, including where information is provided directly to us, generated through your use of the Website or Services, supplied by third parties or obtained from publicly available sources.
Information You Provide to Us
2.2. Information which you provide directly to us may include:
2.2.1. Your name;
2.2.2. Business name;
2.2.3. Postal address;
2.2.4. Delivery address;
2.2.5. Billing address;
2.2.6. Email address;
2.2.7. Telephone number;
2.2.8. Payment information;
2.2.9. Account credentials;
2.2.10. Correspondence with us;
2.2.11. Support requests;
2.2.12. Project briefs;
2.2.13. Artwork, designs, content and files supplied in connection with our Services; and
2.2.14. Any other information voluntarily provided to us.
Service-Related Information
2.3. Where you purchase printing services, design services, website design services, hosting services or other Services from us, we may collect information reasonably required to provide those Services, including order information, project information, delivery information, billing information and related communications.
Hosting, Domain and Infrastructure Services
2.4. Where you use website hosting services, email hosting services, domain registration services or other infrastructure-related Services supplied by us, we may collect and process:
2.4.1. Account information;
2.4.2. Domain registration information;
2.4.3. Technical support information;
2.4.4. Server logs;
2.4.5. IP addresses;
2.4.6. Email routing information;
2.4.7. System performance information;
2.4.8. Security information; and
2.4.9. Other technical information reasonably required for the provision, maintenance, administration, monitoring and security of the Services.
Website and Digital Services
2.5. Where website design services, development services or digital services are supplied by us, we may collect information relating to website projects, content management systems, website functionality, user requirements, integrations, analytics configurations and other information reasonably required to provide the Services.
Artificial Intelligence Services
2.6. Where artificial intelligence-enabled Services are supplied by us, we may collect prompts, instructions, feedback, usage information, content, materials, performance information and other information reasonably required for the operation, delivery, monitoring, improvement or administration of such Services.
Communications
2.7. We may collect information when you contact us by email, telephone, post, live chat, contact form, social media platform or by any other means.
2.8. We may monitor, record, store and review communications with you, including telephone calls, video calls, emails, support requests, online chats and other communications for training, quality assurance, compliance, security, dispute resolution and service improvement purposes.
3. HOW WE USE YOUR PERSONAL DATA
Lawful Bases for Processing
3.1. We shall only process personal data where we have a lawful basis to do so under applicable Data Protection Laws.
Performance of a Contract
3.2. We may process personal data where necessary for the performance of a contract between you and us, including:
3.2.1. Supplying Services to you;
3.2.2. Administering your account;
3.2.3. Processing payments;
3.2.4. Fulfilling orders;
3.2.5. Providing customer support; and
3.2.6. Communicating with you regarding the Services.
Compliance with Legal Obligations
3.3. We may process personal data where necessary to comply with legal obligations, including obligations relating to taxation, accounting, fraud prevention, law enforcement requests and regulatory compliance.
Legitimate Interests
3.4. We may process personal data where necessary for our legitimate interests, including:
3.4.1. Operating, managing and improving our business;
3.4.2. Improving our Website, Services and customer experience;
3.4.3. Monitoring performance and security;
3.4.4. Preventing fraud, abuse and unauthorised access;
3.4.5. Maintaining records;
3.4.6. Recovering debts;
3.4.7. Defending legal claims; and
3.4.8. Developing new products and services.
Consent
3.5. Where required by law, we shall obtain your consent before processing personal data for specific purposes.
Service Communications
3.6. We may use personal data to send service-related communications, administrative notices, security notifications, billing information, renewal reminders and other communications reasonably necessary for the provision of the Services.
Marketing Communications
3.7. We may use personal data to send marketing communications relating to products and services offered by us where permitted by law. You may opt out of marketing communications at any time.
4. ARTIFICIAL INTELLIGENCE AND AUTOMATED TECHNOLOGIES
Use of Artificial Intelligence Technologies
4.1. We may use artificial intelligence systems, machine learning technologies, automated analysis tools, automated content generation tools and other technologies in connection with the operation of our business and the provision of our Services.
4.2. Personal data may be processed using such technologies for the purposes of improving efficiency, providing Services, generating content, assisting support functions, analysing information, improving workflows and enhancing customer experience.
Compliance with Data Protection Laws
4.3. We shall take reasonable steps to ensure that any use of artificial intelligence technologies is carried out in accordance with applicable Data Protection Laws.
Automated Decision-Making
4.4. We do not use solely automated decision-making which produces legal effects concerning you or similarly significantly affects you unless permitted by applicable law.
5. SHARING YOUR PERSONAL DATA
General Principles
5.1. We do not sell your personal data.
5.2. We may share personal data with third parties where reasonably necessary for the operation of our business or the provision of our Services.
Service Providers and Third Parties
5.3. Such third parties may include:
5.3.1. Payment processors including Stripe and PayPal;
5.3.2. Hosting providers and infrastructure providers;
5.3.3. Domain registrars and domain service providers;
5.3.4. Software providers and technology partners;
5.3.5. Website analytics providers;
5.3.6. Email service providers;
5.3.7. Customer relationship management providers;
5.3.8. Marketing service providers;
5.3.9. Print fulfilment partners;
5.3.10. Courier and delivery providers;
5.3.11. Professional advisers including accountants, solicitors and insurers; and
5.3.12. Government, regulatory, law enforcement or judicial authorities where required by law.
Legal Claims and Enforcement
5.4. We may disclose personal data where reasonably necessary to establish, exercise or defend legal rights or claims.
Business Transfers
5.5. If our business, assets or operations are acquired, transferred, reorganised or otherwise restructured, personal data may form part of the transferred assets.
6. INTERNATIONAL TRANSFERS
Transfers Outside the United Kingdom
6.1. Some of our suppliers, service providers and technology partners may process personal data outside the United Kingdom.
Transfer Safeguards
6.2. Where personal data is transferred outside the United Kingdom, we shall take reasonable steps to ensure that appropriate safeguards are implemented as required by Data Protection Laws.
6.3. Such safeguards may include adequacy regulations, international data transfer agreements, standard contractual clauses or other lawful transfer mechanisms.
7. DATA RETENTION
Retention Principles
7.1. We shall retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
7.2. We may retain personal data where reasonably necessary:
7.2.1. To comply with legal obligations;
7.2.2. To resolve disputes;
7.2.3. To enforce our agreements;
7.2.4. For accounting and taxation purposes; or
7.2.5. To protect our legitimate business interests.
Customer Records
7.3. Customer account information may be retained for up to 10 years following the last account activity.
Financial Records
7.4. Financial and transaction records may be retained for up to 7 years, or such longer period as may be required by law.
Technical and Security Records
7.5. Website logs, technical records and security information may be retained for such periods as we reasonably determine necessary for operational, security and compliance purposes.
Anonymised Information
7.6. We may anonymise personal data for research, analytical, statistical and business improvement purposes and may retain anonymised information indefinitely.
8. COOKIES AND TRACKING TECHNOLOGIES
Use of Cookies and Similar Technologies
8.1. We may use cookies, pixels, scripts, tags and similar technologies on the Website.
Purposes of Cookies
8.2. These technologies help us:
8.2.1. Operate the Website;
8.2.2. Improve Website functionality;
8.2.3. Analyse Website usage;
8.2.4. Improve user experience;
8.2.5. Measure marketing performance; and
8.2.6. Maintain security.
Third-Party Cookies
8.3. Cookies and similar technologies may be placed by us or by third-party providers acting on our behalf.
Browser Controls
8.4. You may control cookies through your browser settings. However, disabling certain cookies may affect the functionality, performance or availability of parts of the Website.
Additional Information
8.5. Additional information regarding our use of cookies may be provided within our Cookie Policy or through any cookie consent platform operated by us.
9. SECURITY OF PERSONAL DATA
Security Measures
9.1. We implement reasonable technical, organisational and administrative measures designed to protect personal data against unauthorised access, loss, misuse, disclosure, alteration or destruction.
9.2. Personal data may be stored using secure servers, encrypted communications, access controls, authentication systems and other security measures which we consider appropriate having regard to the nature of the personal data being processed.
Limitations of Security
9.3. Whilst we take reasonable steps to protect personal data, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
Account Security
9.4. You are responsible for maintaining the confidentiality and security of any passwords, login credentials, authentication details or account access information under your control.
9.5. You should notify us without undue delay if you become aware of any unauthorised access to, or suspected compromise of, your account or personal data.
10. YOUR RIGHTS
Individual Rights
10.1. Subject to applicable Data Protection Laws, you may have the right to:
10.1.1. Request access to your personal data;
10.1.2. Request correction of inaccurate personal data;
10.1.3. Request deletion of personal data;
10.1.4. Request restriction of processing;
10.1.5. Object to processing;
10.1.6. Request portability of personal data; and
10.1.7. Withdraw consent where processing is based upon consent.
Exercising Your Rights
10.2. Requests relating to your personal data may be submitted using the contact details set out in Paragraph 11 below.
Identity Verification
10.3. We may request information reasonably necessary to verify your identity before responding to any request relating to personal data.
Requests We May Refuse
10.4. We reserve the right to refuse or limit requests where permitted by applicable law.
11. CONTACT DETAILS AND COMPLAINTS
Contacting Us
11.1. If you have any questions regarding this Privacy Policy or our processing of personal data, you may contact us using the details below:
Printly UK LTD
3rd Floor, 86-90 Paul Street
London
EC2A 4NE
Email: privacy@myprintly.uk
Response Times
11.2. We shall endeavour to respond to privacy-related enquiries within a reasonable period of time.
Complaints
11.3. If you are dissatisfied with our handling of your personal data, you may lodge a complaint with the Information Commissioner’s Office (“ICO”).
11.4. Further information regarding the ICO can be found on its website.
12. CHANGES TO THIS PRIVACY POLICY
Right to Amend
12.1. We reserve the right to amend, update, modify or replace this Privacy Policy from time to time.
Publication of Revised Versions
12.2. Any revised version of this Privacy Policy shall be published on our Website and shall take effect from the date specified within the revised version unless otherwise stated
Continued Use
12.3. Your continued use of the Website or the Services following publication of any revised Privacy Policy shall constitute acknowledgement of the revised Privacy Policy to the extent permitted by law.
Your Responsibility to Review
12.4. It is your responsibility to review this Privacy Policy periodically to ensure that you remain aware of any changes.
